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Privacy Notice

Plain-language summary of how your data is handled. Short version: minimal data, no selling, essential cookies only.

Last updated: 06 Nov 2026 · Applies to all MichigoVPS services.

1. What we collect

• Account: your name, email address and hashed password — nothing else is required.
• Orders & servers: the plan you ordered, payment records you submit (amount, reference), and the server details we provision for you (IP, SSH host, temporary credentials).
• Usage monitoring: your server reports CPU/RAM/disk metrics and app statuses to our dashboard so you can watch it live. These are machine metrics only — we do not read the content inside your server.
• Support: tickets, chat pre-sales messages and their attachments, kept so our team can help you.

2. Why we collect it

To activate and renew your server, bill accurately, prevent fraud, and provide support. We do not sell your data and we do not run advertising trackers on our portal.

3. Payment information

We are a human-verified payment portal (FPX / online banking and crypto). We record the payment reference and amount you submit for verification. We never see or store your bank login, card number, or wallet private keys.

4. Cookies

Only essential cookies: your session (stay logged in), your cart contents, and a CSRF security token. There are no analytics or advertising cookies on this site.

5. Who we share data with

Only the upstream infrastructure providers that run your server — and only the minimum needed to provision it (plan spec and server OS choice). Legal disclosures only when required by Malaysian law.

6. Retention & deletion

Account data is kept while your account exists; order/invoice records are kept as long as Malaysian tax law requires. Email support@michigostudio.my with your account email and we will delete or export your personal data within 30 days, except records we must keep by law.

7. Security

Portal over HTTPS only, hashed passwords, CSRF protection, rate-limited login, and encrypted credential storage for server access shown only to you after login. No system is perfectly safe — use strong unique passwords.
Questions? Open a support ticket or email support@michigostudio.my — a human answers and replies are tracked in your dashboard.