Refund Policy

All sales are final after provisioning. Before provisioning, a wrong order can be cancelled for a full refund or account credit. Once your server is delivered and active it cannot be un-delivered, so there is nothing to return — the same way bandwidth is consumed the moment it's used.

• Provisioning failure: if we cannot deliver the node you ordered, you get a full refund or credit, your choice.
• Hardware failure without replacement: if a server dies and no equivalent replacement is available, we refund the remaining term.
• Duplicate/erroneous payment: confirmed accidental double payments are refunded the excess.
These match clause 4 of our Terms of Service — if there is ever a conflict, the Terms prevail.

Change of mind, choosing the wrong region/spec, performance expectations about shared upstream lines, violation of the AUP (§2 of Terms), or data loss (backups are your responsibility — see Terms §3).

For genuine service issues on our side (e.g. extended downtime caused by us), we credit account days or apply a renewal discount — open a ticket with your server IP and times. Credits are assessed case by case and shown on your order before you accept them.

Open a support ticket titled "Refund request" with your order number. We reply with a decision and reasoning — typically one working day. Approved refunds return via the same payment channel where feasible.