Terms of Service

MichigoVPS is operated by MichigoStudio, an independent reseller. We are a third-party company: the physical servers we sell are provisioned from upstream infrastructure providers that we pay and manage on your behalf. We do not own the datacenter hardware.

Your service is therefore provided under two layers of rules: our Terms below, plus the acceptable-use policy of the upstream provider your server runs on. As the customer, you agree to follow both. We keep the upstream policies enforced on every server we deliver — violating them puts your service and ours at risk, so we enforce them strictly.

• Attacks & abuse: DDoS / SYN floods / mail-bombs / broadcast attacks, port scanning, password brute-forcing, vulnerability scanning of systems or networks you do not own.
• Proxied services: x-ui, VPN / proxy protocols, or any network relay/transit service; public DNS or NTP servers; CC/DDoS attack pages; SMS-bomb platforms.
• Piracy & spam: copyrighted music/movies/software/e-books without a license, unauthorized streaming/novel sites, bulk unsolicited email.
• Fraud & illegal business: unlicensed 3rd/4th-party payment or card-issuing platforms, counterfeit/brand-impersonation sites, unlicensed medicine or supplement sales, virtual-topup stores, gambling, pornography.
• Resource abuse: sustained (72h+) saturation of CPU / RAM / bandwidth that degrades other customers' service; crypto-mining that harms node stability.
• Threats to safety: anything endangering public health/safety or the security of any country/region our nodes operate in, or interfering with law-enforcement investigations.
• Hacking & intrusion: unauthorized access to any network, deleting/altering data or applications you don't own, spreading viruses or other destructive programs.

• Hardware/network failure: if your server fails because of a problem on our side or the upstream provider's side, the admin will replace it with a working server (same plan or equivalent). This is our promise to you.

• Backups are YOUR responsibility — 24/7. MichigoStudio does NOT create, keep, or restore backups of your data. Not on replacement, not on reinstall, not on expiry, not ever. If data is lost for any reason — failure, reinstall, suspension, expiry, or termination — it is gone, and the admin bears no responsibility for data loss.

• Set up your own backup routine (offsite recommended) from day one. A server you lost data on is not a server you can claim anything for.

• No refunds once an order is processed. All sales are final after provisioning has started — this applies to every product and every billing period.
• If we cannot deliver the server you ordered (stock/provider failure on our side), you get a full refund or credit — the only refund case that exists.
• Renewals are also non-refundable once approved. Plan downgrades mid-term are not compensated.

• You are responsible for all activity on your account and servers, including content you host and traffic they generate. Keep your password private.
• Don't share, resell, or sublet servers without written permission.
• We may verify orders (payment reference, identity for large orders) before provisioning.
• Services with unpaid renewals are suspended at expiry and may be terminated and wiped after the grace period — data is not recoverable after wipe.
• These terms may be updated; the current version always lives on this page. Continued use = acceptance of updates.

Violations are judged by us based on monitoring data, complaints, and upstream-provider reports. Measures, in escalating order: warning → temporary suspension → permanent termination without refund and without data retention. Where required, account information may be disclosed to the upstream provider or authorities.

Questions about acceptable use? Ask us via a ticket before you run the service — not after.